We have gathered the details of the most frequently asked questions for you, because your time is our priority.


  • How to Book

    To learn more about making a new booking please Click here.

  • How to pay

    To learn more about available payment methods please Click here.

  • flynas fare types & fare classes

    To learn more about flynas fares types and rules please Click here.

  • Baggage

    To learn more about baggage allowance and excess baggage fees please Click here.

  • Special services

    To read more about flynas terms & conditions regarding expectant mothers, travelling with children, infants and special medical needs please Click here.



♦ To view full frequently asked questions page please click here

♦ If you are a naSmiles member and need help please click here



Contact flynas

24/7 Call Center

Our friendly team is a phone call away at any time if you need help with:

♦ New bookings 
 Changing or cancelling a booking 
 naSmiles related inquiries 
 Travel agencies support and group desk 
 Government and corporate reservations 
 Any general inquiry


From within KSA


International number 



flynas whatsapp

If you have any inquiry regarding our services, 

Whatsapp us on:



Customer Service

Serving our customers is more than attending them in the cabin, it starts the instant they select flynas. We strive to exceed your expectations. Our team welcomes your feedback and comments on flynas services. Talk to us in case:

♦ Something went wrong with your booking
 Something went wrong in your trip
 flynas website and application technical support 
 Feedback & suggestions


Working hours: Sunday to Thursday 09:00 am - 05:00 pm KSA time

From within KSA


International number 



[email protected]



To locate your nearest flynas office please click here