Help & Support
We'd love to hear from you. Here's how you can reach us
Call Center
Our friendly support team is just a phone call away. Get in touch anytime if you need help with:
- New bookings
- Changing or cancelling a booking
- naSmiles related inquiries
- Travel agencies support and group desk
- Government and corporate reservations
- General inquiries
Call Center Hours: Daily 08:00 – 22:00
Within KSA 920001234
From Abroad +966114349000
Customer Service
Serving our customers goes beyond attending to their needs in the cabin. It starts the instant they select flynas.
We welcome your feedback, comments, and provide support for:
- Issues with your booking
- Issues during your trip
- flynas website & app technical support
- Feedback & suggestions
Working hours:
Sunday to Thursday, 09:00 – 17:00 (KSA)
From KSA: 8001244999
International: +966114349011
Groups Desk
Need to book travel for a group? Our Groups Desk Team ready to help with dedicated support for group reservations.
Email: [email protected]
Corporate
For government and corporate travel inquiries, we offer specialized support and reservation services.
Email: [email protected]
Phone: 011 4078407
Available from Sunday to Thursday
10:00 – 16:00
Social Media Channels
Our flynas team is available 24/7 to assist you with any questions or feedback you may have. Feel free to reach out to us anytime at:
Manage your Booking
There’s so much you can do with our booking management tool. Take control of your journey in just a few clicks.
- Check in online
- Buy and add your meal on board
- choose your favorite seat
- Add extra baggage
- Buy travel insurance
In addition to checking your itinerary, update your email address and contact number. It’s easy and secure. Have your booking reference and your last name ready to get started.
Airports and Terminals
To ensure that you are well prepared for your flight by finding out more information about all the airports and terminals that flynas’s fleet will take you to. The Airport and Terminal will be displayed on your flight itinerary.
Our Offices
We're always available to help you, no matter where you are.
We encourage you to book online; however, we have a network of sales office that cover the entire domestic and international cities. We ensure that you get affordable flights.