Because we value your time and seek to resolve your concerns in the best way possible, we have gathered our most frequently asked questions in this section for your reference:

  • How to pay

    To learn more about available payment methods please Click here.

  • flynas fare types & fare classes

    To learn more about flynas fares types and rules please Click here.

  • Baggage

    To learn more about baggage allowance and excess baggage fees please Click here.

  • Special services

    To read more about flynas terms & conditions regarding expectant mothers, travelling with children, infants and special medical needs please Click here.

To view the full FAQ page please click here.

If you are a naSmiles member and need help please click here.

Starting from 23rd March 2020, the working hours for the Call Center will be from 8 am till 10 pm instead of 24 hours. However we will continue 24/7 with our Live Chat and WhatsApp Services.

Contact flynas

Call Center

Our friendly support team is a phone call away. Get in touch at anytime if you need help with:

  • New bookings
  • Changing or cancelling a booking
  • naSmiles related inquiries
  • Travel agencies support and group desk
  • Government and corporate reservations
  • General inquiries

From KSA


From Abroad


flynas WhatsApp

If you have any inquiry regarding our services,

WhatsApp at the number:


Customer Service

Serving our customers goes beyond attending to their needs in the cabin. It starts the instant they select flynas. We strive to exceed your expectations, Welcome your feedback and comments on any of our services or offerings. Talk to us in case:

  • Something went wrong with your booking
  • Something went wrong in your trip
  • flynas website and application
  • Technical support
  • Feedback & suggestions

Working hours: Sunday to Thursday 9:00 am - 05:00 pm. KSA time

From within KSA


International number



[email protected]

Live Chat

Chat with a member of our support team

To locate your nearest flynas office please click here.