nasmiles FAQs

Your questions and comments are important to us. As a member of nasmiles, you will have access to a dedicated nasmiles customer care support where our customer care agents are glad to provide any assistance or answer inquiries that you might have. You can reach our Contact Centre through one of the following channels:

WHAT CAN YOU EARN WITH FLYNAS PRODUCTS?

nasmiles members can view their membership e-card through flynas mobile application. All members receive a virtual card.

EARNING SMILE POINTS

Earning SMILE Points is easy, they are earned by purchasing qualifying flights, products or services with flynas and by providing your nasmiles loyalty membership number when making your booking. You could also add you nasmiles membership number in “Manage my Booking”. Basic nasmiles frequent flyer members earn 1 SMILE Point for every 1 Saudi Riyal spent. Prime members earn an additional 50% on top of their base SMILE Points, or 1.5 SMILE Points for every 1 Saudi Riyal spent.

Yes, your SMILE Points will expire, however, they are valid for 12 months from the month they are earned. SMILE Points expire at the end of the month after the 12 month period, so if you earn 100 SMILE Points on 15 June 2022, these SMILE Points will expire on 30 June 2023 (unless redeemed beforehand).

NASMILES TIERS

Earning SMILE Points is easy, they are earned by purchasing qualifying flights, products or services with flynas and by providing your nasmiles loyalty membership number when making your booking. You could also add you nasmiles membership number in “Manage my Booking”. Basic nasmiles frequent flyer members earn 1 SMILE Point for every 1 Saudi Riyal spent. Prime members earn an additional 50% on top of their base SMILE Points, or 1.5 SMILE Points for every 1 Saudi Riyal spent.

The more you fly with us, the more SMILE Points you earn. You need to meet the minimum number of SMILE Points required for tier to be upgraded. To achieve Prime you need to earn 15,000 SMILE Points. Or you can complete 8 flights within 3 months to reach Prime

Once you have achieved Prime tier you have a fixed 365 days in which to earn the required SMILE Points needed to maintain your status. If you achive Prime tiers by flying 8 times during 3 months then your status will remain for 3 months.

Once you earn enough SMILE Points for the next membership tier, you'll be awarded your new nasmiles tier immediately. Your new nasmiles tier is valid for 12 months from the date you upgrade. Your new tier will be confirmed to you by a welcome email to the email address you provided upon joining nasmiles. For more information on the tier benefits Click here.

The lounge is open to Premium class passengers as well economy class passengers who purchase a lounge access. However, nasmiles Prime members get a complimentary access to the lounge.

No, at this time only a Prime members enjoy complementary access; however, family or friends can purchase lounge access at the nasmiles lounge at the front desk or when booking their flights through flynas.com

For now, our Prime members get complimentary access to the nasmiles lounges mentioned below:

  • nasmiles Lounge in King Khalid International Airport (Terminal 5), Riyadh.
  • nasmiles Lounge in King Fahad International Airport, Dammam.
  • nasmiles Lounge in King Abdulaziz International Airport, Jeddah

We are working to expand this benefit across other lounges in the flynas network.