Holding Statement
Riyadh, Kingdom of Saudi Arabia - 03 November 2022 : flynas apologizes to its traveling guests for the delay and rescheduling in some of its flights due to technical issue of “flight planning system” by service provider company. flynas confirms its constant care for the comfort and safety of its guests and affirms its commitment to preserving the rights of affected passengers and compensating them in accordance with the Customer Protection Policy of the General Authority of Civil Aviation. We also thank our traveling guests for their understanding of this emergency situation beyond our control, and we reiterate our apologies for the confusion it caused you. Our customer service team will contact the affected passengers to ensure compensation. flynas, the Saudi air carrier and the leading low-cost airline in the Middle East with 38 aircraft, operating more than 1500 weekly flights to 70 domestic and international destinations. Since its launch in 2007, flynas has transported more than 60 million passengers. Recently in 2022, flynas has been awarded the Skytrax Award as the Best Low-Cost Airline in the Middle East for the fifth time in a row 2017, 2018, 2019, 2021. In addition, it was ranked among the top 10 Low-Cost Airline worldwide, as per the prestigious Skytrax which is the most important global forum for the aviation industry. Also flynas has earned in 2022 the Middle East's Leading Low-Cost Airline award from the World Travel Awards for eight consecutive years (from 2015 till 2022) as well as it was ranked in the 4-star low-cost carrier category, the highest category of the low-cost airline in the world by APEX rating. For more information, please visit:
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