Saudi National Day Offer | Double Your nasmiles with Our Partners
Convert your loyalty points from our partners’ rewards programs into nasmiles and receive 100% bonus miles.
Double Your nasmiles with Our Partners
Terms and Conditions
1. The offer start and end dates shall be determined based on the validity period applicable to each partner, and the offer shall expire for each customer on their respective specified expiry date.
2. The customer must enter a valid nasmiles membership number during the redemption process.
3. Customers must have a valid nasmiles membership to benefit from this offer.
4. Transactions are non-refundable and cannot be cancelled.
5. Once a points-exchange transaction is completed, it cannot be reversed, refunded, or cancelled. It is crucial to review all entered details carefully before proceeding with a transaction.
6. The terms and conditions of the loyalty rewards program partner apply for each respective partner.
7. The terms and conditions of the nasmiles program apply.
8. In case of complaint, please contact us through the flynas digital channels or within the Kingdom: 920001234; from outside the Kingdom: +966114349000; or via WhatsApp: +966920001234.
Frequently Asked Questions
How can I exchange my partner-program points for nasmiles?
1. Log in to the partner's online or mobile banking/loyalty platform.
2. Select the partner's rewards program.
3. Choose “Redeem Points.”
4. Then select “Transfer Points.”
5. Choose nasmiles as the program you want to transfer your points to.
6. Select the number of points you want to exchange — the equivalent number of nasmiles will be shown.
7. Enter your nasmiles membership number and email address.
8. Click Continue and Confirm.
How long does it take to complete a points-exchange transaction?
The points-exchange request is submitted instantly; however, completion time depends on the partner loyalty program and may take up to one working day. The bonus nasmiles earned under this offer will be credited to your nasmiles account within one working day.
Can I still benefit from the offer if my points transfer is not completed during the campaign period?
No, the customer cannot benefit from the offer if the points transfer is not completed within the campaign period.
Do I need to be a nasmiles member to transfer points to it?
Yes, you must be a registered nasmiles member.
Can I reverse or cancel my points-exchange transaction?
No. Once a points-exchange transaction is completed, it cannot be reversed, refunded, or cancelled. It is crucial to review all entered details carefully before proceeding with a transaction.
How can I track the status of my points-exchange transaction?
From the partner's rewards platform, select “Redeem Points,” then “Transfer Points,” then “My Orders” to view all your requests and their status. You can also check your nasmiles account to verify the credited points/miles.
Is there a limit on the number of points I can exchange in a single transaction?
The minimum and maximum point limits will be displayed when you initiate the points-exchange transaction.
What should I do if I encounter an issue or need help with a points-exchange transaction?
If you encounter any issue or need assistance with a points-exchange transaction, please contact customer service, who will address your inquiry and resolve the issue promptly.