Frequently Asked Questions (FAQ)
- General information on nas air
- Booking queries
- Baggage
- Check-in & In-flight
- Lost baggage & refunds
- Travelling with infants, expectant mothers
- Special assistance
- Discount & Special offers
- Delays & Cancellation of flights
- Website issues
- Contact us
General Information on nas air
1. What is it like to fly high in the sky with nas air?
nas air is the first low cost airline in the Kingdom of Saudi Arabia. We provide an alternative for the people to fly. As a low fare airline, nas air believes that flying should be affordable to everyone. We aim to give you as our passengers a totally unique flying experience the likes of which has never been seen in this region before.
2. What is the price structure of nas air?
Air fares are quoted in tiers. We recommend booking as early as possible. The earlier you book, the cheaper the fare will be. You can also save on service charges if you book via our website and pay by credit card on line.
3. How can I check nas air prices?
Prices will be displayed along with other flight information when you conduct a flight search in our website.
4. Are the fare prices the same if I book via the internet compared with booking via the Contact Center / Travel Agent?
Yes, it's cheaper to book on the internet. it saves us money, so we can pass on these savings to you.
5. Which terminals nas air flies from?
Our base is in King Khaled International Airport (KKIA), Riyadh. Terminal 3 (domestic) in Riyadh is for passengers travelling to and out of Riyadh. In Jeddah, passengers travel via South Terminal (domestic) of King Abdulaziz International Airport (KAIA). For other destinations, passengers travel via the local airports.
6. Is it safe to fly nas air, compared with other airlines?
Absolutely. nas air air safety and maintenance standards comply with strict international standards. Our planes are maintained according to strict repair and maintenance program according to international standards.
7. Does nas air provide any food or drinks onboard?
No, we do not provide any drinks or food for free. The cost of ticketing, in-flight meals and frequent flyer schemes are omitted from your fares so that you need not pay any more than is necessary for the flights. We do however sell tasty snacks onboard at reasonable prices, which you can purchase at additional cost.
8. Where does nas air fly to?
nas air plans to include various numbers of destinations in the Kingdom and in the region. For a list of nas air current destinations, please view www.flynas.com main page or click to “flight schedule".As we take delivery of our new aircraft, our routes will expand.
9. What type of aircraft does nas air fly?
nas air operates the Airbus 320 which is designed for reliability,safety, easy and cost-effective maintenance schedule based on standards approved by the European Aviation Safety Agency (EASA), the US Federal Aviation Administration (FAA) and Transport Canada. The Airbus 320’s improved fuel efficiency, extra capacity, and innovations means better performance and reliability. Ultimately more savings that we can pass onto you.
10. How many seats are available on each of the aircraft?
All our aircraft have been specially modified to accommodate one class of seating: The nas air class! Our new Airbus 320 can accommodate 167 passengers.
11. Can I travel internationally on nas air?
Currently nas air flies to domestic destinations in the Kingdom of Saudi Arabia. In th future, we plan to expand the services to the destinations within the Middle East and Sub-Continent regions. For a list of nas air current domestic destinations, please view www.flynas.com home page or click to “flight info - schedule".
12. When will nas air be flying to new destinations?
Our aim at nas air is to provide affordable efficient air travel to people. To achieve this, nas air plans to regularly commence services to new destinations throughout the Kingdom and regionally. Please view www.flynas.com for our latest flight schedule.
13. How can I find details of employment at nas air?
We will be regularly updating our list of vacancies through our website www.flynas.com. Or you could directly email us your CV at hr@flynas.com
14. How can I advertise with nas air?
You can contact/email us at marketing@flynas.com for further information regarding advertising on nas air.
15. I still have more questions. Where can I find additional information?
Our website provides comprehensive information on nas air products and services, fleet details, and much more. If you cannot find what you are looking for, try the "Search" facility. If you have a specific query not covered on our website, please contact our Contact Center or email us at feedback@flynas.com
Booking Queries
1. How do I book my flight?
You can make your flight booking by the following methods:
a) Buy a seat online at www.flynas.com
b) Call nas air Contact Centre, open 24 hours daily
Within KSA |
Tel.: 9200 01234 |
c) Go to any nas air walk-in airport sales stations or sales offices to purchase over the counter.
d) Or, you can book a seat at any of our Selected Travel Agents.
Once your payment has been made, you will be issued a Booking Number and a Flight Itinerary together with our Terms and Condition of Carriage. You have an option to have the flight itinerary to be e-mailed to you for your reference.
2. Is there a time limit for flight purchase?
Flights can be purchased through our Contact Centre and online booking 48 hours prior to your preferred nas air scheduled flight departure time. For booking on flight less than 48 hours prior to your preferred nas air scheduled flight departure time, visit nas air sales office to book and pay your seat.
3. What is your telephone number and Contact Centre opening times?
You can call our Contact Centre 9200 01234 operating 24 hours daily.
4. What do I do if I have to fly nas air within the next 24 hours?
Should you need to travel within the next 24 hours you can call us at our Contact Centre and pay with your credit card. Make your booking and get a Booking Number.
For cash payment or GSM Point of Sales, you can go to any nas air walk-in airport sales offices and make payment over the counter on your day of travel. Please remember to bring along your ID/Iqama/Passport for check-in purposes.
5. Do I receive a ticket when I book a seat on a nas air flight?
No. nas air is a ticketless airline. We have removed tickets from our service along with the costs associated with them. These savings are passed on back to you, the Passenger, and that means we are able to offer you a better fare for our service!
6. How do I pay for my booking?
Therre are four ways to pay for your nas air booking:
1) Book via the internet, pay by By MasterCard and Visa Card.
2) Ring the Contact Centre, pay by
- By MasterCard and Visa Card
- By cash - As an added service and for your convenience, cash payment can now be made at nas air walk-in airport/town sales office or nas air authorized travel agents.
3) Visit a nas air airport/town sales office, pay by Cash or MasterCard and Visa Card.
4) Visit a nas air authorized travel agents, kindly refer to the individual authorized travel agent for details
7. How can I pay for a seat without a credit card?
If you do not have a credit card and would like to make a payment for your nas air flight, you have two options:
a) You can go to any of our walk-in airport/town sales offices and pay with cash or GSM Point of Sales
b) You can pay cash at nas air authorized travel agents
8. Can I pay by credit card for someone else?
Yes, you can. But do not forget to inform the passenger/s of the Booking Number for their reference and to bring along their own ID Card/Iqama/ Passport at the check-in counter on the travelling day. You must also inform the passenger/s about the nas air fare rules and the governing terms & conditions.
9. Is my credit card and personal information protected when booking online?
To ensure the security of your credit card information when you book your flights through www.flynas.com, we use the latest Secure Socket Layer (SSL) technology. SSL is currently the preferred method to securely transfer credit card and other sensitive data over the Internet. If your browser supports SSL, please select the Secure Mode option when confirming your booking and your credit card and other personal details will be protected by this technology. If you are restricted by the capabilities of your browser then you can use the non-secure mode, but we recommend that you upgrade to the latest version of any browser to allow you peace of mind during any further transactions.
10. Can I change my reservation (name, date and time changes)?
Any changes to the details of your booking e.g. date and time can be done 48 hours before the scheduled departure of your flight. .A Flight Change Fee of SAR50.00 per passenger per sector will be imposed.
Changes can be done:
a) through our Contact Centre
b) at any of our nas air walk-in airport/town sales offices
Name/s change on booking/s is allowed six (6) hours prior to departure; a fee of SAR50.00 per passenger per sector will be levied. However, certain fare class does not permit change of passenger name. Kindly read Terms & Conditions before booking. Change on route(s) is/are not allowed.
After making changes to flights, passengers will need to pay any/all fare differences.
11. Can I purchase an open nas air ticket?
No. nas air is a ticketless airline and all flights are point to point.
12. In the event that I miss my onward flight as a result of my first flight being delayed, will nas air put me on next available flight or refund my ticket?
No, nas air operates on a point-to-point basis and will not be held responsible for the consequence of any delays experienced while flying nas air.
13. Is nas air booking valid for travel on other airlines, for example, Saudi Airline?
No.
14. If I am a foreigner (e.g. from UAE), how can I make nas air booking?
You can book from anywhere where there is an internet connection and pay by MasterCard or Visa credit card. But if you want to pay by cash, you should call up a local friend and let him pay at the nearest nas air walk-in airport/town sales offices, nas air authorized travel agents in the Kingdom of Saudi Arabia.
15. What happens if my name is not on the list but I am sure I have made a booking?
If you have made a booking, you should have a booking number and flight details.
If you cannot remember your Booking Number, you should mention your name - the same way when your booking was made. Our experience tells us that sometimes name details may have been entered differently into the system at point of booking. Hence, try to search for full names or using other details.
16. How can I get a receipt for my flight?
Your Travel Itinerary or Email Confirmation is also your receipt of purchase.
If you require a receipt for a reservation that has already been flown you can review your Travel Itinerary online for up to 9 months after your original journey. You can print a further receipt by visiting the Look Up Booking section of the site. To review your Travel Itinerary and print a receipt you will need to provide your booking reference and credit card/direct debit payment details used to reserve the flight.
Alternatively please call our Contact Centre where our agent will be happy to assist you.
18. Can I cancel my booking?
nas air seats are non-refundable, however, they are transferable subject to fees.
You may change your flights date and time at least 48 hours before your scheduled departure, subject to the administrative fee of SAR50 per passenger per flight plus any difference in fare.
You may also contact our Contact Centre at 9200 01234.
Baggage
1. How much baggage can I check-in on nas air flights?
Each passenger is allowed 20kgs of checked-in baggage. Checked baggage in excess of 20kgs is subject to excess baggage charge.
2. What is the maximum hand baggage dimension allowed?
Only one (1) piece of hand baggage per passenger is allowed. The maximum dimension of baggage is not to exceed 56cm x 36cm x 23cm/22” x 14” x 9” and the weight shall not exceed 7kgs. Passengers who carry additional baggage/s must attach exemption tags to bags.
3. With upgraded security on aircraft what items am I not permitted to carry onboard the aircraft?
Since September 11, 2001 there has been an increase in the level of security onboard all aircraft. Passengers are now not allowed to bring any sharp objects onto the aircraft. This includes nail clippers, scissors, razors or any other object that may be considered dangerous. Please refer to the Risk Items article at every check in counter and sales counter.
Please be also advised that the following items should not be carried into your checked luggage:
- Money
- Jewellery
- Precious metals
- Computer and personal electronic devices
- Car and house keys
- Medications
- Valuable documents and business documents
- Passports or other identification documents
- Fragile or valuable items
4.Do you allowed pets / animals to be carried on board or in cargo?
We do not allow pets to be carried on board or in cargo
Check-In & In flight
1. When and how do I check-in?
Our nas air check-in counters open 2 hours prior to scheduled flight departures. Kindly proceed to the check-in counters displaying the nas air logo for check-in. Check-in counters close 45 minutes before the scheduled departure. Should you arrive after the counter closed, you will not be accepted for check in.
2. Can I check-in at any time on the day of departure?
No. Our check-in counter opens two (2) hours prior to each scheduled flight departure.
3. Can I reserve seats when I check-in?
nas air will pre-assigned seats but you may request during check in counters on first come first serve basis.
4. Is it possible to use my CD player and laptop on the plane?
Electronic devices such as CD players, radios, televisions can interfere with the aircraft navigation system. We ask customers to refrain from using these devices during the flight. Laptop computers, computer games, cassette recorders and electric razors may be used during the flight, however, must not be used during take-off and landing. If in doubt, contact your local nas air office.
5. Can I use my laptop onboard?
Yes, passengers are permitted to use the following electronic items once cruising altitude has been reached and the captain has turned off the 'Fasten Seat Belt' sign: Laptop, CD walkman, Digital MP3 players, Portable DVD players, Non-cellular PDAs, Digital Dictaphones.
6. Can I use my mobile phone or PED onboard?
Mobile Phones and Personal Electronic Devices (PEDs) equipped with wireless phone connections may be carried only in cabin baggage but must be switched off once the aircraft doors have been closed for departure and cannot be used during the flight.
7. What can I buy on board?
Varieties of delicious snacks, hot and cold beverages and merchandise are sold on selected flight.
8. What would happen if I missed my flight?
You must be present at the boarding gate no later than 30 minutes prior to departure. We may refuse to carry you if you fail to arrive at the boarding gate on time.
We will not be liable to you for any loss or expense due to your failure to be present at the boarding gate on time.
Lost Baggage & Refunds
1. What do I do if my baggage is delayed or damaged?
Whilst we will make every attempt to ensure your luggage is handled with care, you should know that nas air liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges paid.
nas air do not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers. We strongly recommend all passengers obtain adequate travel insurance cover prior to their journey.
If your baggage has been delayed, mishandled or damaged, please notify our customer service representative at the airport.
In both situations, of either damaged or delayed baggage, liability could be reduced if baggage was presented for check-in unsuitably packed or after the recommended check in time.
2. What should I do if my baggage has been lost during my flight with nas air? Am I entitled to compensation?
In the event of lost baggage, passengers should notify one of our Passenger Services Officers immediately. If your baggage cannot be traced after fourteen (14) days, nas air will compensate you based on a calculation determined from the weight of the lost baggage multiplied by the rate of SAR 35 per kilo. The maximum weight is 20kgs per passenger.
3. Golf set and other sports equipment
Chargeable on all domestic flights if they are in excess of the free baggage allowance.
4. Can I get a refund for seat that has not been used?
No. We will not refund your money should you fail to travel when your itinerary dictates.
Traveling with infants, expectant mothers
1. How does nas air classify a passenger and an infant?
"Infants" are classified as those below 2 years old and "passengers" are those above 2 years.
Infants traveling on their parent's/guardian's lap will be charged a flat fee of only SAR40.00 per sector, excluding airport tax and insurance surcharge (if any). Each infant must be accompanied by an adult passenger in the ratio of one infant to one adult. Please refer to Terms & Conditions of Carriage for infant traveling.
2. How do I book for an infant?
If you are traveling with Infants and have booked a seat on the Internet please call our Contact Centre quoting your booking number and inform our friendly Contact Centre staff that you will be flying with an infant. An Infant fee of SAR40.00 per traveling sector per infant will be charges excluding the airport tax and insurance surcharge (if any).
3. What is nas air policy regarding unaccompanied young passengers?
nas air will accept unaccompanied children aged 5 to12 years traveling alone. .
4. How do I make a request for specific seats?
nas air will pre-assigned seat during check in. This means that seating allocation operates on a 'first come, first served' basis.
Families and elderly, disabled or pregnant passengers are always given priority to board the aircraft first.
Special Assistance
1. What should I do if I need special assistance?
Should you require any special services while you travel with nas air please call our Contact Centre and inform our staff of your requirements and they will do their best to accommodate your needs
2. When does a passenger need to be accompanied by a personal care attendant?
- A person with an intellectual disability, who is unable to understand or respond appropriately to safety instructions from nas air staff.
- A deaf-blind, who would not be able to establish communication with nas air personnel so a safety briefing can be given.
Passengers who advise nas air that they fit into one of the above categories will be required to provide their own personal care attendant traveling on the same booking. The attendant must pay the fare applicable at time of making the booking.
3. How do I advise nas air of my condition or request special assistance?
In accordance with our safety limitation and to ensure that nas air are pre-advised of your condition and/or your special assistance request, we have listed the options available below. Please advise your booking agent of the option that suits your requirement.
Option 1: Passenger who requires the use of an airport wheelchair: and to be pushed through the airport terminal to the steps of the aircraft.
Option 2: Passenger who requires the use of an airport wheelchair and to be pushed through the airport terminal to the steps of the aircraft and also requires lift on/lift off assistance onto and off the aircraft
Option 3: Passenger who requires the use of an airport wheelchair only: but does not require to be pushed by airport staff
Option 4: Passenger not traveling in a wheelchair: that requires no assistance through the airport to the aircraft but does require lift on / lift off assistance onto the aircraft.
Option 5: Passenger traveling in their own wheelchair: that only requires to be pushed through the airport terminal to aircraft steps.
Option 6: Passenger traveling in their own wheelchair: that requires to be pushed through the airport terminal to aircraft steps and also require lift on/ lift off assistance onto the aircraft.
Option 7: Passenger traveling in their own wheelchair: that does not require to be pushed through the airport terminal to the aircraft steps, but does require lift on/lift off assistance onto and off the aircraft.Option 8: Passenger traveling in their own wheelchair: that requires no assistance at all from airport staff
Option 9: Blind or vision impaired passenger traveling alone without a sighted companion: that requires a walker to and from the terminal to the aircraft.
Option 10: Blind or visually impaired passenger traveling with a guide dog and requires a walker to and from the terminal to the aircraft.
Option 11: Blind or vision impaired passenger traveling alone without a sighted companion and requires no assistance.
Option 12: Blind or visually impaired passenger traveling with a guide dog and requires no assistance at all.
Option 13: Passenger with an *intellectual disability: who is able to understand and respond appropriately to safety instructions and does not require a Personal Care Attendant, but does require a walker to and from the terminal to the aircraft.
4. Can I request for special assistance for disabled passengers?
Upon booking we will make every effort to ensure that any special services you may require such as wheelchairs from the airport check-in to the aircraft are available for your use.
5. Can I bring my own wheelchair?
Yes, you can use your own wheelchair.
Restrictions apply to the transportation of battery-operated wheelchairs. Non-spillable batteries are acceptable for carriage in the hold of the aircraft provided that the battery is disconnected, the battery terminals are insulated to prevent accidental short circuits and the battery is securely attached to the wheelchair or mobility device. Wheelchairs or mobility devices with spillable batteries cannot be carried prior to agreement with the Flight Safety Officer and therefore should you wish to carry same you must contact nas air prior to booking to establish if the device can be carried. Assistance is free of charge. For health and safety reason, battery operated mobility scooters which weigh in excess of 32kgs cannot be accepted. Passengers with reduced mobility must advise nas air of their condition and requirements on the day of booking. Failure to do so will result in the service being unavailable on your arrival to the airport and you being refused carriage.
6. Can nas air provide me a wheelchair for use at the airport?
A wheelchair can be supplied by the airport wheelchair service provider.
There will be no fee charge on the wheelchair request. In the event that wheelchairs are not available we will advise passengers to bring their own wheelchairs. We will not, however, be liable for loss, expense, breach of contract or other damage should we, for any reason, be unable to extend such a service.
7. If I have a medical condition such as a stroke, epilepsy, heart condition, asthma or have recently had an operation can I still fly?
nas air only requests medical clearance when fitness to travel is in doubt. Examples include recent illness, hospitalization, injury, surgery or a long standing condition when special services may be required e.g. oxygen, a stretcher or authority to carry special medical equipment. Passengers with medical conditions such as heart disease or breathing difficulties are recommended to discuss their journey with their doctor prior to making a booking.
Passengers with stable disabilities do not require formal clearance and wheelchair assistance booked on the day of booking can be provided at no extra charge. You should make your requirements known when you make your booking and the staff will ask questions about your mobility to ensure that the appropriate assistance is given. However, passengers who are unable to look after their own needs during the flight, such as transferring from wheelchair to seat, eating and toileting, are required to travel with an able-bodied escort.
8. Do passengers with diabetes need to make any special arrangements to travel on nas air flights?
There is no reason why someone with insulin dependent diabetes cannot fly as a passenger. However, it may be sensible to discuss how you manage your insulin regime with your Doctor.
Diabetic passengers do not require advance medical clearance to travel on nas air flights provided their condition is stable and they can take care of their own medication requirements. If you are unable to administer your own medication and are traveling alone then you will need to fly with an escort who is willing and able to assist you.
Passengers should carry a letter from their doctor confirming the need to carry syringes, needles and medication in the aircraft cabin. As security screening at airports is outside the control of nas air, you should at all times carry a Doctors letter confirming your need to carry 'sharps' on board the aircraft.
9. What is nas air policy for the carriage of expectant mothers?
For the safety and comfort of all pregnant women traveling by air, nas air has introduced the following regulations:
Up to 28 weeks
nas air will carry pregnant women without a doctor's certificate. nas air handling staff may request the individual to sign an indemnity confirming that they are less than 28 weeks pregnant.
28 to 36 weeks
nas air requires a doctor's certificate confirming that the passenger is fit and healthy and specifying the date that the baby is due. If a passenger between 28 and 36 weeks pregnant arrives to check-in without the required doctor's certificate, they must obtain same from their doctor prior to being accepted for the flight. If they cannot obtain same prior to their Check-In Deadline, their ticket may be revalidated for travel on the next available flight, after they produce the required certificate.
Above 36 weeks
nas air will not carry expecting mother during this period of pregnancy under any circumstances.
It is the responsibility of all pregnant women to advise nas air of their condition at the point of booking.
10. Is there a minimum time period before a newborn baby and his/her mother before they are allowed to travel on a nas air flight?
Yes there is. A baby must be at least 8 days old before we can accept him/her on to one of our flights, due to the physical effects of flying at high-altitude. Therefore, please note that we would always advise the newborn's parents or guardians to ensure that the treating doctor agrees to him/her traveling with us.
Similarly, the baby's mother can be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery. If a caesarean section was performed or if surgery was needed for the mother then the minimum period before we could accept her for travel would be 10 days. However, this is also subject to approval for travel from her treating doctor.
11. Can a passenger bring medical syringes on board?
If for medical reasons a passenger needs to inject themselves during a flight (for example a diabetic passenger), they are permitted to carry syringes in the cabin. Passengers will be asked to produce medical evidence of this requirement (a doctor’s letter will suffice) when checking in or at security screenings. This letter should be kept with the passenger at all times.
12. Can I travel with a broken leg in a cast?
If you have a broken leg and the plaster is above the knee of the affected limb, you will have to purchase two additional seats (three seats in total one for you and two for your leg). Please call our Contact Centre to book your extra seats and to arrange assistance at the airport. If the plaster is below the knee of the affected limb then you do not have to purchase additional seats as you will have the flexibility to bend the knee.
Please note any passenger traveling with a plaster cast must have the cast split prior to traveling to allow for swelling.
If you have purchased two additional seats, please arrive early at check-in to avail of our sequential boarding procedure. As the first passengers to check-in are boarded first you will then be in a position to choose your three seats in the cabin, if you are unable to locate three seats together please produce your three boarding cards to our cabin crew as they will be in a position to ensure that you have three seats together.
13. Would I be able to travel if I have contracted chickenpox?
You cannot travel until seven (7) days after the last spot has appeared, and then at that point you will also need a letter from your GP/Doctor stating that you are no longer infectious.
If you hold a confirmed booking with nas air and are diagnosed as having chickenpox, please call nas air who will be able to offer you the necessary assistance
14. Can I travel if I have a minor case of an infectious disease?
Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.
Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.
Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.
Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.
Passengers traveling with any of the above conditions are required to produce a medical certificate confirming that they are fit to fly.
Discounts and special offers
1. Is there a special discount for group bookings on nas air flights?
Our fares are so low that we don't offer any group booking discounts for groups flying on nas air. However due to the nature of our booking system there are usually a number of different fares available to the members of the group. In this case so that all the members of the group pay the same fare we will offer the group an average fare of all the available fares for that group. To make a group booking call our group desk at 9200 01234.
2. Does nas air offer any special offers such as a frequent flyer program?
No, nas air does not offer a frequent flyer program.
3. Is there a special fare for senior citizens and students?
Our fares are so low already we are not in a position to offer any further discounts to senior citizens or students.
4. Does nas air offer a family package fare?
No, nas air does not offer any discounts to families traveling together.
Delays and Cancellation of Flights
1. When a flight is delayed/disrupted how can I find out what is happening?
We will do everything possible to get passengers to their destination as quickly as possible.
During delay and disruption, flight schedules cannot be guaranteed. Our airport representatives are expected to inform passengers of what is happening when a flight does not operate as planned, although they cannot always accurately foretell the length of a delay. Predictions are given in good faith, based on current information on hand at the time. Forecasts can change subject to ongoing conditions or as further information is received.
2. What is nas air procedure for delayed flights?
In the event of a delayed flight we make every effort to contact passengers in advance to inform them of the rescheduled departure. This is done through our SMS service. Because of this each time you book a flight with us, it is very important that you leave a correct and contactable mobile phone number.
3. Does nas air offer standby tickets?
No. As a matter of policy, nas air does not offer stand-by tickets to passengers. All passengers booked on a flight are guaranteed a seat.
4. What are the implications of using nas air flight to connect to another flight?
We do not encourage you to book nas air flights in conjunction with other bookings.
5. What is nas air policy if a flight is cancelled?
nas air has 2 options available to passengers to protect their investment in the event that an nas air flight is cancelled:
i) Passengers can be transferred to the next available nas air flight without any additional charges.
ii) The fare value of the flight can be retained in a credit shell with nas air for future travel within 3 months.
6. Am I entitled for a refund if I cancel my flight?
No. We will not refund your money should you cancel your trip once your booking is paid for. You will be required to make a fresh booking on selected flight, date and time immediately and a new flight itinerary will be issued.
Website issues
1. I am having trouble booking online. My search button is not working.
1.1 You will need to check to see if you have javascript enabled.
If you are using Internet Explorer, follow these instructions to enable javascript:
- Select Internet Options from the Tools menu
- Click on the Security Tab
- Make sure the Internet Zone is selected, then click the Custom Level button
- Scroll down the Settings list until you find Scripting, make sure all three items are ENABLED
- Click OK to close the Dialog, and Yes to the last dialog
If you are using Netscape or Mozilla, follow these instructions to enable javascript:
- Select Preferences from the Edit menu
- Click on the Advanced Category, then Scripts and Plugins
- Make sure the Enable Javascript for: Navigator box is checked
- Click OK to close the Dialog
If you are using Opera, follow these instructions to enable javascript:
- Press F12
- Ensure Enable Javascript or Enable Java is checked
1.2 It is possible that you are running firewall (i.e. ZoneAlarm or Norton Personal Firewall) and/or ad-blocking software (i.e. Panicware's Popup Stopper or AdSubtract Pro) in your own computer that is preventing the javascript to be running. In order to re-establish normal operation, please disable the referral blocking feature in the settings of your particular program for the NAS’ LCC web site (please refer to support documents supplied with your software or contact the manufacturer directly). It may be necessary to completely disable your ad-blocking software while engaged in a session on the nas air web site. You can obtain more information regarding how ad-blocking software works and why it may be interfering with your booking session by clicking here.
2. I am having trouble accessing your website from the language selection page.
Your cookies or security settings may be incorrect. To enable Cookies in Internet Explorer 5.x:
1.
From the 'Tools' menu, select 'Internet Options'.
2.
Select 'Security' from the tabs across the top of the dialog box.
3.
You have two options at this point:
- Modify setting for all Internet sites you visit
- Click on the 'Internet' icon at the top of the dialog box.
- If you have not modified your security setting before, you should see a vertical slider that you can move from 'High' security to 'Low' security. Any setting of 'Medium' to 'Low' will allow you to save cookies.
- If you have customized your security before, you will see just the 'Custom Level...' button.
- Click the 'Custom Level...' button.
- Scroll down the list until you reach the 'Cookie' section.
- Click the 'Enable' option for both types of cookies.
- Save all setting by clicking 'OK' and verifying your decisions.
- Add the NAS’ LCC.com to your 'Trusted Sites' list.
- Click on the 'Trusted Sites' icon at the top of the dialog box.
- Click the 'Sites' button
- Type in 'https://www.flynas.com' to the edit box and click 'Add'.
- If you have not modified your security setting before, you should see a vertical slider that you can move from 'High' security to 'Low' security. Any setting of 'Medium' to 'Low' will allow you to save cookies.
- If you have customized your security before, you will see just the 'Custom Level...' button (but not the slider mentioned above).
- Click the 'Custom Level...' button.
- Scroll down the list until you reach the 'Cookie' section.
- Click the 'Enable' option for both types of cookies.
- Save all setting by clicking 'OK' and verifying your decisions.
To enable Cookies in Netscape Navigator 4.x
- From the 'Edit' menu, select 'Preferences...'
- Select 'Advanced' on the left side of the dialog box.
- On the right side of the dialog box, the advanced pane should now be displayed.
- In the Cookies section, select 'Accept all cookies' or 'Accept all cookies that get sent back to originating server'.
- Click 'OK'
3. How to deal with some known issues with Internet Explorer.
There are known issues using particular builds of Internet Explorer browsers which may affect the way you surf our web site. Some may timeout or fail when attempting to view SSL encrypted pages or appear slow when attempting to book tickets online.
There are a few known issues with various versions of Internet Explorer, and we have listed the potential problems you might experience, linking them to the Microsoft Support Centre documentation that will help you find a fix for the problem.
More information can be found in The Microsoft FAQ about "The Page Cannont Be Displayed" Error messages, and for a detailed list of Internet Explorer resources please check here.
4. I can't remember my password. What can I do?
Click on the forgot your password? link in the member login page or on the top right of our main page. Fill up the form and we will email a new password to the email address that was originally given to us when your username was created.
5. Occasionally, my attempt to book online triggers a web error message; what could the possible reasons be?
To ensure you have a pleasant online experience and to avoid meeting a web error message, please:
a) ensure accurate entry of all fields so as to attain successful online booking
b) include accurate use of punctuation marks, special characters, spacing, (limited) total number of characters and/or other requirements within the booking process
i) entries are not case sensitive
ii) surname field:
- can not contain punctuation marks and/or special characters
- may contain spacing
iii) email field:
- can not contain spacing
- may contain punctuation marks and/or special characters that include “-“, “_”, “@” and others
Contact Us
1. Should you have any enquiry, call our Contact Centre.
nas air Contact Centre Number:
Within KSA |
9200 01234 |
Outside KSA |
TBA |
