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Are you missing SMILE Points?

It’s very easy, simply follow the below steps to submit your claims for your previous flights and keep on earning SMILE Points.

Login to your naSmiles account by visiting www.nasmiles.flynas.com and entering your membership number/email address and password.


When logged in, click on 'MISSING SMILE POINTS' from the upper menu tab.


Fill in the needed details for your claim, and once all details are matching, you will be awarded the SMILE Points within 7 days.


Some important tips to remember when claiming missing SMILE Points

Flights should be within the last 90 days.
♦ Member personally flew and not on behalf of other passengers.
♦ First & Last name in naSmiles account and booking itinerary must match.
♦ Claims submitted via feedback form, email or call center are not accepted.

 
If successful, your SMILE Points will be awarded to your naSmiles account within 7 days. We communicate to you via email with updates to your missing SMILE Points claim.