| | flynas FAQs
- TOP 10 QUESTIONS
- BOOKING SERVICES
- INFANTS & CHILDREN
- FLIGHT DISRUPTION
- SPECIAL NEEDS
- CHANGE TRAVEL PLANS
Visit flynas.com and click on ‘Manage my Booking’. After retrieving your booking, select from the options in the left column. The changes you make are subject to the fare rules and time limits of the fare you have booked and the terms and conditions of any additional services you have booked. click here to view our fare rules.
Login to your account, click on “My Profile”, edit your information and click “Update”
Your hold baggage allowance will depend on the fare you have booked. Click here to learn more.
You can save up to 50% on airport charges by pre-paying for hold baggage in excess of your allowance. These discounts are available on flynas.com, via our Contact Center and from our sales offices either when you make your booking or at any time up to 12 hours before your scheduled departure time. For more details on Excess Bagagge fees, click here.
No, infant passengers are not entitled to take cabin or hold baggage.
Visit flynas.com, select your preferred route and dates of travel, enter the number of adults, children and infants and click on “find flights”. You will be presented with the fare options available and departure/arrival times for your trip, if these are not suitable you can search for previous/next days by clicking on the date tabs at the top of the screen. Alternatively contact our Contact Center on 9200 01234 or visit one of our sales offices.
- Flynas.com: Visa, MasterCard, American Express, SADAD, flynas Vouchers & flynas Credit Shell.
- Contact Center: Visa, MasterCard, American Express, SADAD, flynas Vouchers & flynas Credit Shell.
- Sales Offices: Visa, MasterCard, American Express, Cash & flynas Vouchers.
- Airport Sales Desks: Visa, MasterCard, American Express, Cash & flynas Vouchers.
A credit shell is the balance remaining after deduction of any fees after making a cancellation to your booking. flynas credit shells are valid for 1 year and can be used as full or part payment towards a new booking, or to pay change fees in an existing booking, for either the named guest on the original booking or a member of their immediate family. To use your credit shell simply call our Contact Center on 9200 01234.
It is the 3-digit number on the back of your card.
No, pets are not allowed on flynas.
Each guest may carry 1 bag of max 7kg, maximum dimensions of 56(H)X36(W)X23(D)cm for no additional charge. If any cabin baggage is heavier or larger than the permitted weight/dimensions it must be checked in as hold baggage and relevant excess baggage charges must be paid. In addition, each guest may carry one small laptop case or small handbag which must be stowed under the seat in front of them in the cabin.
Yes, you can save up to 50% on airport charges by pre-paying for hold baggage in excess of your allowance. These discounts are available on flynas.com, via our Contact Center and from our sales offices either when you make your booking or at any time up to 12 hours before your scheduled departure time.
Yes, you will be charged for each additional bag and/or each additional kilo in weight over your allowance.
If you arrive at your destination and your baggage is missing or damaged, you must contact our airport representative before leaving the baggage hall. You will be asked to complete a PIR (Passenger Irregularity Report), this is a standard form, used by all airlines around the world and without this we will be unable to trace your bag(s) or process any compensation. Our airport representative will give you a copy of the completed PIR and will advise you on next steps, if you have any questions please do not hesitate to contact our Customer Service Team on +966112611126 or by email firstname.lastname@example.org
The safety of our guests is our primary concern, therefore based on medical advice we are unable to accept infants who are less than 8 days old on flynas.
If you are travelling with an infant aged under 2 years old they should be seated on your lap during the flight, you will be charged a small admin fee.
If you are late arriving at the Boarding gate your booking will be cancelled and no refund due.
We are constantly striving to deliver the highest standards of service to all guests. However, if you believe you received a poor service please call our Customer Service Unit on +966112611126 or email us at email@example.com.
flynas wishes all guests a safe and healthy trip, however, some may need additional assistance or require medical confirmation that they are fit to fly. If you need to pre-book a wheelchair or have any questions regarding yourself or someone travelling with you, please call our Contact Center on 9200 01234 and they will assist with your booking.
Yes, subject to the following conditions: if your pregnancy is up to 27 weeks (inclusive) you may travel without a doctor’s certificate. For pregnancy of between 28 weeks to 36 weeks you may be accepted for travel provided a valid doctor’s certificate or MEDIF is produced at time of check in. Your doctor’s certificate or MEDIF must be dated not less than 7 days before the date of your departure and must state the number of weeks of pregnancy and confirming the expectant mother is fit to fly. Certificates from registered midwives will not be acceptable. Click here to download and complete our MEDIF form. pregnancy of 36 weeks will not be accepted for travel. flynas does not accept any liability for any complications or medical events associated with your pregnancy arising from travel on our aircraft.
If you, or anyone travelling with you, is a guest with special needs, for example someone who has recently undergone surgery, is receiving medical treatment, whose mobility is reduced or who suffers from any sensory/locomotory/intellectual disability, you will require prior approval from us at the time of your booking to travel on flynas. A valid doctor’s certificate will be required, stating the nature of the illness and declaring the guest fit to fly on the specified dates of travel. If a guest with special needs requires the presence of a Care Assistant they will be required to make a booking on flynas and pay the relevant tariff. guests with special needs must book their flight via the Contact Center at least 24 hours in advance of travel. We will try our best to accommodate such requests; however, flynas reserves the right to decline such guests should appropriate medical assistance or documentation be unavailable.
Yes, but availability is limited so this must be pre-arranged with our Contact Center at least 24 hours before travel.
Wheelchairs are provided for free in airports within Saudi Arabia, however, a charge may be made for wheelchairs provided in other airports.
Yes, but we can only accept folding, non-electric wheelchairs. Your wheelchair will be checked-in with your hold baggage at the counter (no additional baggage fee will be charged) and you will be provided with another wheelchair for use within the airport.
You may carry essential medications in your cabin baggage, please ensure you have a letter from your Doctor or hospital as airport security may require confirmation that you are permitted to carry said items. flynas cannot be held responsible for any items removed from baggage by security personnel or any official authority.
Yes, we offer a selection of hot meals and cold snacks/salads which can be pre-ordered up to 24 hours before you fly.
Yes, you may use your laptop or mobile once the seat belt signs have been switched off. Your wireless connection must be switched off (known as “Airplane” mode) and you must obey any requests from our flight attendants to switch off electrical equipment at any time during your flight.