Full details of restricted items can be found in our Terms and Conditions, click here for more information.
Collecting Your Hold Baggage
On arrival at your destination your Hold Baggage will be sent from the aircraft to the baggage hall. In our larger airports there will be several carousels so please check the information boards to find out which carousel your baggage will be delivered to. You must collect your Hold Baggage as soon as we have made it available to you at your destination airport. If you do not collect it within a reasonable time, we may charge you a storage fee. If you do not claim your Hold Baggage within three (3) months from the date we make it available, we may dispose of it without any or the least liability on us.
If you cannot find your Hold Baggage at your arrival airport please speak to our representative in the Baggage Hall, usually this will be at the Baggage Desk but any member of the airport staff will be able to assist you.
If your Hold Baggage cannot be found you must complete a PIR form, this is a standard form used by all airlines to register Lost Baggage. The PIR form must be completed in the Baggage Hall and signed by our representative. If you leave the Baggage Hall without completing a PIR form we will be unable to process any request for compensation.
Oversized Baggage or Sporting Equipment
Please note that if you are travelling with any non-standard or over-sized items of baggage (those larger than 158CM H+W+D), they will incur a SAR100 handling fee at the check-in counter.
flynas Cargo Service
You may transport your baggage using our Cargo Service. This service is most useful on flights that have a restricted flynas baggage allowance or a seasonal embargo on excess baggage, please refer to the Cargo Service at flynas.com. Please contact our Cargo Service in advance of your travel for information and/or to make arrangements for transporting your baggage via cargo.